Shipping Policy
Last updated: July 1, 2026
This Shipping Policy governs the conditions for preparing, shipping, and delivering orders placed on the CORTARTEC online store, available at https://cortartec.eu/ .
1. Order processing
After order confirmation and successful payment collection, CORTARTEC will begin processing it.
Orders are processed on business days, Monday through Friday, excluding weekends, national holidays, local holidays, company closure periods, or other duly communicated exceptional periods.
2. Shipping times
Shipping times vary depending on product availability.
Products in stock
Products that are in stock will be shipped within 3 business days after payment confirmation.
Products out of immediate stock.
Products that are not in stock at the time of ordering will be shipped within an estimated period of up to 4 weeks , unless otherwise indicated to the Customer.
This timeframe may depend on manufacturer availability, production, import, transportation, industrial holiday periods, raw material shortages, or other factors external to CORTARTEC.
3. Delivery times
The shipping time corresponds to the period required to prepare and deliver the order to the carrier.
The delivery time to the Customer may vary depending on the destination address, carrier, product type, order volume, merchandise size, weight, need for special transport, or other logistical factors.
Whenever possible, CORTARTEC will inform the Customer about the estimated delivery date of the order.
4. Bulky, heavy products or products requiring special transport.
Some products sold by CORTARTEC, namely profiles, expansion joints, technical systems, long, bulky or palletized materials, may require special transport conditions.
In these cases, shipping costs can be calculated individually and communicated to the Customer before shipment.
There may also be delivery limitations for certain destinations, construction sites, restricted access areas, upper floors, locations without adequate unloading facilities, or locations requiring special handling methods.
Unless expressly stated otherwise, the transport service does not include unloading by mechanical means, on-site handling, carrying up floors, assembly, installation, or packaging at a specific location.
5. Shipping costs
Shipping costs are displayed at checkout whenever the system allows for automatic calculation.
When the order includes products subject to special transport, long, heavy, bulky products, or products outside the normal transport dimensions, CORTARTEC may contact the Customer to confirm the final shipping cost.
The order will only be shipped after acceptance and payment of applicable shipping costs, when these are not included in the initial price.
6. Delivery address
The customer is responsible for correctly indicating the delivery address, postal code, telephone contact, and other information necessary for the delivery of the order.
CORTARTEC is not responsible for delays, additional costs, or inability to deliver resulting from incorrect, incomplete, or outdated information provided by the Customer.
If delivery is not possible due to the recipient's absence, incorrect address, lack of contact, unjustified refusal of the order, or inability to access the location, additional costs may be charged for resending, storage, or return.
7. Deliveries to the construction site
When delivery is made directly to the construction site, the Client must ensure that someone is available to receive the goods, verify their status, and sign the transport documentation.
The Customer must ensure adequate conditions for access, unloading and storage on site.
CORTARTEC is not responsible for delays or additional costs resulting from lack of access, absence of a responsible person at the construction site, inability to unload, or restrictions imposed by the delivery location.
8. Receiving the goods
Upon delivery, the Customer must carefully check the external condition of the packaging, pallet, or product.
If there is visible damage, tampered packaging, missing items, deformations, breakages, or signs of mishandling, the Customer must mention this reservation on the transport document before signing.
Whenever possible, the Customer should photograph the packaging and the product before opening and report the situation to CORTARTEC within a maximum of 24 hours after delivery.
Signing the transport document without any reservations may make it difficult to file a claim with the carrier.
9. Delays in shipping or delivery
CORTARTEC will make every reasonable effort to meet the indicated deadlines.
However, shipping and delivery times are estimates and may be subject to change for reasons beyond CORTARTEC's control, including delays from suppliers, carriers, stock shortages, lack of raw materials, industrial holidays, strikes, inclement weather, accidents, customs constraints or force majeure events.
Whenever a significant delay occurs, CORTARTEC will endeavor to inform the Client and provide an updated forecast.
10. Partial orders
When an order includes both in-stock and out-of-stock products, CORTARTEC may, on a case-by-case basis, ship the order partially or wait for all products to become available.
If the Customer wishes to receive a partial delivery, additional shipping costs may apply.
11. Delivery Zones
The online store may offer deliveries to mainland Portugal, the Autonomous Regions, Spain, the European Union, or other destinations, depending on the products, dimensions, weight, and applicable logistics conditions.
Some products may be limited to certain delivery areas, especially when it comes to bulky, long, heavy, fragile items or those requiring dedicated transport.
For deliveries outside mainland Portugal, delivery times and costs must be confirmed on a case-by-case basis.
12. Contacts
For any questions related to the shipping, transport, or delivery of orders, the Customer may contact CORTARTEC through the following means:
Email: loja@cortartec.pt
Telephone: +351 243 579 426
Website: https://cortartec.eu/